Privacy Policy

How we protect and handle your information

Introduction

Last Updated: January 2024

Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: we're architects who care about building trust just as much as we care about building spaces. So we've tried to make this as straightforward as possible.

At Aether Quinthorn Architecture, we're committed to protecting your privacy. This policy explains what information we collect when you work with us or visit our website, and more importantly, what we actually do with it. We're based in Toronto, ON, and we follow all applicable Canadian privacy laws including PIPEDA (that's the Personal Information Protection and Electronic Documents Act, if you're curious).

Information We Collect

We're not in the business of collecting data for the sake of it. We only gather what we need to provide our architectural services and keep things running smoothly.

Personal Information You Give Us

When you reach out about a project or consultation, we'll typically collect:

  • Your name and contact details (email, phone number)
  • Property addresses and site information
  • Project requirements and design preferences
  • Budget information and timeline expectations
  • Any other info you choose to share during consultations
Automatic Collection

When you browse our website, we automatically collect some technical stuff like your IP address, browser type, and which pages you visit. This helps us understand how people use our site and where we can improve things. Pretty standard web stuff, really.

How We Use Your Information

Here's what we actually do with the information you share with us:

  • Project Work: Obviously, we need your info to design your building, manage the project, and communicate throughout the process.
  • Consultations: When you book a consultation, we use your contact details to set things up and follow through.
  • Client Communications: We'll send project updates, answer questions, and share relevant information about your architectural work.
  • Legal Stuff: Sometimes we need to keep records for regulatory compliance, building permits, and professional liability purposes.
  • Website Improvements: We analyze how people use our site to make it better and more useful.
  • Occasional Updates: If you've worked with us before, we might send occasional updates about our work or services (but you can opt out anytime).

Who We Share Your Data With

We're not selling your info to random companies. That said, architecture projects involve collaboration, so here's who might see your information:

  • Project Partners: Engineers, contractors, and consultants who work on your project need relevant information to do their jobs.
  • Municipal Authorities: Building permits and approvals require submitting plans and property information to local government offices.
  • Service Providers: Our website hosting, email services, and project management tools are run by trusted third parties who've signed agreements to protect your data.
  • Legal Requirements: If we're legally required to share information (like a court order), we'll comply with the law.

We'll always try to keep data sharing to the minimum necessary and ensure anyone we work with respects your privacy.

Cookies and Tracking

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small files that help our website remember your preferences and understand how you use the site.

We use both "session cookies" (which disappear when you close your browser) and "persistent cookies" (which stick around to remember your preferences for next time). You can disable cookies in your browser settings, though it might make some parts of the site less functional.

We also use analytics tools to understand site traffic patterns. This helps us figure out what content people find useful and where we're maybe missing the mark.

Your Privacy Rights

Your data is yours, and you've got rights. Here's what you can do:

  • Access: You can ask to see what personal information we have about you.
  • Correction: If something's wrong or outdated, let us know and we'll fix it.
  • Deletion: You can request that we delete your personal information (though we might need to keep some stuff for legal or professional reasons).
  • Opt-Out: Don't want marketing emails? No problem - just click unsubscribe or let us know.
  • Data Portability: You can request a copy of your data in a commonly used format.

To exercise any of these rights, just shoot us an email at info@aetherquinthorn.info or give us a call at (416) 555-0847. We'll get back to you within a reasonable timeframe - usually within 30 days.

How We Protect Your Information

We take security seriously. Our systems use industry-standard encryption and security measures to protect your data. We limit access to personal information to only those team members who need it for their work, and everyone on our team is trained on privacy best practices.

That said, no system is 100% foolproof. We do our best to protect your information, but we can't guarantee absolute security. If we ever experience a data breach that affects your information, we'll let you know promptly and follow all legal notification requirements.

Data Retention

We keep your information for as long as we need it. For active projects, that's obvious - we need your info to do the work. After a project wraps up, we typically retain records for seven years, which is standard practice in the architecture industry for professional liability and regulatory purposes.

Some information might be kept longer if required by law or for legitimate business reasons, but we regularly review our records and securely dispose of information we no longer need.

Third-Party Links

Our website might include links to other sites - maybe a manufacturer's page or a consultant's portfolio. Once you click those links, you're leaving our site and this privacy policy no longer applies. We can't control what those other sites do with your information, so we'd recommend checking their privacy policies if you're concerned.

Children's Privacy

Our services aren't directed at anyone under 18, and we don't knowingly collect information from kids. If we discover we've accidentally collected information from a child, we'll delete it promptly.

Changes to This Policy

Privacy laws and our practices evolve over time. We might update this policy occasionally to reflect changes in how we work or legal requirements. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top.

If we make major changes that affect how we use your personal information, we'll reach out directly to let you know - we won't just bury it in fine print somewhere.

Questions or Concerns?

If you've got questions about this privacy policy or how we handle your information, we're here to talk. Seriously - we'd rather answer your questions than have you worry about it.

Get in Touch

Email: info@aetherquinthorn.info

Phone: (416) 555-0847

Mail: 1425 King Street West, Suite 302, Toronto, ON M6K 1J7

If you're not satisfied with how we've handled a privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

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